WELCOME to “MAIN DISH.in” online store!

Ordering

1. How do I place an order?

You can place your order anytime through our website.

Once your order is successfully placed, you will receive:

  • An order confirmation email
  • A delivery confirmation email with your delivery date and time (usually sent by 10:00 a.m. the next working day)
2. Can I modify my order after placing it?

Orders cannot be modified on the website once they are confirmed.

If you need to make changes, please contact our support team via Email immediately. We will do our best to assist you before dispatch.

3. How do I cancel my order?

To cancel an order, please contact us via one of these 3 methods:

Hindi/English: +91 72089 83121

Japanese: +91 76693 71122

Marathi: +91 98672 20213

Kannada: +91 96060 53591

Telugu: +91 96060 53589

Malayalam: +91 72000 96749

Tamil: +91 72000 96748

Bengali: +91 91470 56068

Gujarati: +91 98672 25834

Nepali/Japanese: +91 96060 83698

Cancellations are subject to order status at the time of request.

Delivery

1. When will my order be delivered?

Delivery is generally made the next day after the order date (Monday to Saturday).

Orders placed before 10:00 a.m. are typically delivered the same day.
Orders placed after 10:00 a.m. may be delivered the following day.

Delivery time window:
11:30 a.m. – 7:00 p.m.

Please note: Delivery timing may vary depending on your location and route planning.

2. Morning Delivery Information – Delhi & Gurgaon

Morning deliveries are available only in the following areas:

Gurgaon:
Parkplace, The Belaire, Sector 42, 43, 53, 54, Sector 28, DLF Phase 1

Delhi:
Vasant Kunj, Vasant Vihar, Defence Colony

Deliveries to all other areas within the Delhi–Gurgaon region will be scheduled during the afternoon.

3. What if I am not at home during delivery?

If you are unavailable:

  • The order may be handed to a security guard, or
  • Left at your door (if permitted)

Frozen products are delivered with dry ice and remain temperature-controlled for approximately 7–8 hours.

4. Do you deliver to all areas in India?

Our Delivery & Dispatch Network

We deliver within the cities listed below, and also dispatch orders from these offices to the surrounding states and regions.

Dispatch CityCities & States We Deliver To.
Delhi: NCRDelhi, Punjab, Madhya Pradesh, Haryana, Uttar Pradesh, Rajasthan, Orissa, Himachal Pradesh & Uttarakhand.
Mumbai, Pune & AhmedabadMaharashtra, Gujarat, Daman & Diu & Goa
BangaloreKarnataka & Kerala
HyderabadTelangana
ChennaiTamil Nadu & Andhra Pradesh
KolkataWest Bengal

If your area is not listed, shipping charges may vary depending on the distance from our office. Please contact us for confirmation before placing your order.

5. Are there additional delivery charges?

Delivery charges vary depending on:

  • City
  • Order value
  • Specific delivery zones

In some areas, additional road toll fees may apply and will be charged at checkout. Please contact us via Email for delivery-related charges.

AreaOrder ValueDelivery Fee
Delhi NCR
(Delhi, Gurgaon, Noida, Manesar),
Mumbai,
Bangalore,
Chennai,
Kolkata,
Hyderabad,
Pune		Rs. 2000/- and above


Less than Rs. 2000/-		Free


Rs. 250/-
Mumbai:
Navi Mumbai, Thane area		Rs. 2000/- and above

Less than Rs. 2000/-		Rs.250/-

Rs.450/-
Bangalore:
Electronic City area		each orderRs.250/-
Neemranaeach orderRs. 2,000/-
Pune
* Pimpri-Chinchwad		each orderRs. 250/-
Pune district
* Chakan & Shirur area		each orderRs. 350/-
* Mysoreeach orderRs. 700/-
* Ahmadabad city, Vadodaraeach orderRs. 1,200/-
Ahmadabad district
* Vithalapur, Mandal area		each orderRs. 2,500/-
Other region
in India		Contact Us

Payment

1. What payment methods do you accept?

We accept:

  • International & domestic credit cards
  • Debit cards
  • Net banking
  • UPI

For international credit cards, please select Stripe at checkout. For domestic credit cards and UPI, please select Razorpay or CCAvenue.

2. What if my card payment fails?

As per RBI regulations, some cards may require activation for online transactions.

If your payment fails:

  • Please contact your bank to enable online transactions
  • Or contact us — we can share a secure payment link or UPI QR code after issuing an invoice
  • Cash on delivery may be available in selected areas. Please contact us to confirm.

Refunds & Replacements

1. What if I receive a damaged or defective product?

We carefully check all products before dispatch. However, if you notice any issue:

  • Contact us within 48 hours of receiving the product
  • Provide clear details and photos (if possible)

We will review the case and arrange a replacement or refund where applicable. Only unopened products are eligible for exchange.

2. How are refunds processed?

If your refund request is approved:

  • The refund will be processed to your original payment method
  • It may take a few working days to reflect in your bank account or card statement

Refunds are not processed in cash.

Tax Invoice

A tax invoice is sent by email after your order is placed.

If you require:

  • Company name
  • GST number

Please enter these details at checkout.

If you require a printed invoice, please mention this in the delivery notes.

Log In Errors:

1. I am unable to log in. What should I do?

If you experience login issues:

  • Clear your browser cache and history
  • Try logging in again

If the issue persists, please contact us. We will assist you and reset your password if necessary.

Account & Guest Checkout

You can shop with or without creating an account.

1. Shopping with an Account

When you create an account and log in, you can:

  • Track your order history
  • Save delivery addresses
  • Enjoy a faster checkout experience

An account is recommended if you plan to shop with us regularly.

2. Guest Checkout (No Login Required)

You may also place an order without creating an account.

Guest checkout is ideal for one-time purchases. However, order history and saved addresses will not be available for future reference.

You may shop as a guest without registering.

Need Assistance?

Email: info@maindish.in
We typically respond within 24 hours (excluding Sundays)

Customer Support (Monday-Saturday, 9am-6pm):

Hindi/English: +91 72089 83121

Japanese: +91 76693 71122

Marathi: +91 98672 20213

Kannada: +91 96060 53591

Telugu: +91 96060 53589

Malayalam: +91 72000 96749

Tamil: +91 72000 96748

Bengali: +91 91470 56068

Gujarati: +91 98672 25834

Nepali/Japanese: +91 96060 83698